A. The verification process for your Twilio account typically takes between 3 to 5 business days, provided all submitted information is accurate and complete. However, if there are any discrepancies or issues with the information provided, the processing time may vary depending on the complexity of the issue and the response time from Twilio's support team. In such cases, the resolution time is determined by the necessary steps Twilio support needs to take to address the issue. We will be notified of any updates or required actions via email as the process progresses.

A. One possible issue during A2P registration with Twilio involves discrepancies between the information provided and the details on IRS forms, particularly for LLCs. Additionally, there may be a need to update the privacy policy page to comply with Twilio’s guidelines. If these issues arise, we will assist in setting up and making the necessary changes to ensure your A2P registration is successfully verified.

A. The $50 deposit will be applied towards your A2P registration and the purchase of new phone numbers. After your A2P verification is finalized, these funds will be used to send SMS messages to your clients via your CRM account. To avoid potential disruptions in SMS delivery, please maintain a balance of at least $10-$15. Thank you for ensuring your account is properly funded.

A. The pricing for Text, Call, Email, and Voicemail services varies based on usage. For detailed information on the costs associated with these services, please refer to the pricing page provided by Twilio here. This link will give you a comprehensive breakdown of the charges based on the type of service and usage volume.

A. The decision to upgrade to a new phone system is driven by the advanced features and capabilities provided by Twilio. Twilio offers a robust platform with enhanced functionality that meets the evolving needs of our business, including improved call quality, better scalability, and more flexible integration options. For a detailed overview of these new features and the benefits they bring, please visit this link. This page provides in-depth information on how the new system will enhance our communication infrastructure.

A. We are a third-party provider that utilizes Twilio's platform to implement the new phone system for your CRM. While we manage the integration and setup on our end, any issues related to the registration of your A2P system or other Twilio-specific concerns should be directed to Twilio's support department for resolution. We are here to assist with the overall process, but Twilio support is best equipped to handle specific issues related to their services.